Casinova Privacy Policy

Last updated: April 14, 2026

At Casinova, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and identity verification. Financial details such as payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations. We also collect gaming activity data like betting patterns and session duration, plus technical information including IP address, device details, and usage data through automated means.

How We Use Your Information

Your information is used for account creation, management, identity and age verification, processing deposits and withdrawals, and providing gaming services. We process data to personalise experiences, prevent fraud, ensure platform security, and meet responsible gambling requirements. Additionally, it supports customer service, marketing communications where consented, and regulatory compliance including reporting to authorities under Australian gambling laws.

Information Sharing

We disclose personal information only as required by law, such as to regulatory bodies like the Australian Transaction Reports and Analysis Centre (AUSTRAC) or law enforcement, or for enforcement purposes. It may be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and must comply with the APPs. We do not sell your information to third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or loss. Regular security audits, firewalls, and monitoring systems help safeguard data against breaches. Information is retained only as long as necessary for business or legal purposes, typically seven years for transaction records to meet AML requirements, after which it is securely destroyed.

Your Rights

Under the Privacy Act 1988 and APPs, you have the right to access, correct, or update your personal information, and request details on how it is handled. You may withdraw consent for non-essential processing, restrict certain uses, or request deletion where practicable. To exercise these rights or lodge a complaint, contact us; we will respond promptly and facilitate procedures in line with Australian privacy legislation.

Cookies and Tracking

We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise your experience. These collect technical data like IP addresses and browsing behaviour for security and performance. You can manage cookie preferences through browser settings, though this may affect site features.

Contact Us

For privacy concerns, rights requests, or questions about this policy, please contact our Privacy Officer.